PRIVATE POLICY
Privacy Policy – LabGrade
Effective Date: April 2026
Last Updated: April 2026
LabGrade (“we”, “us”, “our”) operates the website www.labgrade.co.uk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our site, make a purchase, or interact with us.
We are based in Scotland, United Kingdom. Our registered business address is Cirrus Building, 6 International Avenue, ABZ Business Park, Aberdeen, AB21 0BH. You can contact us at info@labgrade.co.uk or via the contact form on our website.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
1. Information We Collect
We may collect the following types of personal data:
• Contact and Account Information: Name, email address, phone number, billing and shipping address when you create an account, place an order, or contact us.
• Order and Transaction Data: Details of products purchased (e.g., research peptides such as Retatrutide), payment information (processed securely via our payment provider), order history, and delivery preferences.
• Technical and Usage Data: IP address, browser type, device information, pages visited, and cookies/analytics data (see our Cookie Policy for details).
• Correspondence: Any information you provide when contacting customer support or signing up for launch notifications.
We do not intentionally collect special category data (e.g., health information) or data from children under 18. Our products are sold exclusively for laboratory research purposes to qualified researchers or institutions.
2. How We Use Your Personal Data
We use your data only for the following purposes:
• To process and fulfil your orders, including shipping research chemicals within the UK.
• To manage your account and provide customer support.
• To comply with legal and regulatory obligations (including MHRA-related record-keeping for research chemical sales and anti-money laundering requirements where applicable).
• To improve our website and services through analytics (anonymised where possible).
• To send transactional emails (e.g., order confirmations) or, with your consent, marketing updates about new research products or launches.
We rely on the following lawful bases under UK GDPR:
• Performance of a contract — to fulfil orders and deliver products.
• Legal obligation — to comply with UK laws, including those governing research chemical sales.
• Legitimate interests — for website security, fraud prevention, and business operations.
• Consent — for marketing communications (you can withdraw this at any time).
3. Sharing Your Personal Data
We may share your data with:
• Payment processors and shipping carriers (e.g., Royal Mail or approved couriers) to complete transactions and deliveries within the UK.
• Third-party service providers who help us operate the website (e.g., hosting on Squarespace, analytics tools) under strict data processing agreements.
• Legal authorities if required to comply with UK law or protect our rights.
We do not sell your personal data to third parties. We primarily process data within the UK. Any international transfers (if they occur) will be protected by appropriate safeguards.
4. Data Security
We take reasonable technical and organisational measures to protect your personal data, including encryption for payments and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law (e.g., accounting and tax records for 6–7 years). Order-related data for research chemical sales may be kept longer to meet regulatory compliance.
6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion (erasure) of your data (subject to legal obligations).
• Object to or restrict processing.
• Withdraw consent at any time (where consent is the basis).
• Data portability (in certain cases).
To exercise these rights, contact us at [your email]. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Cookies and Tracking
Our website uses cookies and similar technologies for essential functions, analytics, and (if applicable) marketing. For full details, please see our separate Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our website with an updated “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@labgrade.co.uk
Address: Cirrus Building, 6 International Avenue, ABZ Business Park, Aberdeen, AB21 0BH
By using our website and purchasing from LabGrade, you acknowledge that you have read and understood this Privacy Policy.
Important Note for LabGrade Customers
All products are sold strictly for laboratory research use only and not for human or animal consumption. Our data processing practices support legitimate scientific research supply while maintaining full regulatory compliance.